Customer Development Specialist

We are seeking a training and implementation specialist with the capability to help our broadcast clients succeed. In this role you’ll facilitate and plan training and installation programs for clients and evaluate the impact and effectiveness of training to modify programs as necessary. You’ll impact the development of new training programs as required by software development and customer needs. This job doesn’t keep you tied to a desk and gives you the opportunity to get out and meet new people. You will travel extensively throughout North America and even have the opportunity for worldwide travel. You will see the results of your hard work broadcast across the country on live news broadcasts.

Position Summary

Facilitate and plan training and installation programs for clients and evaluate the impact of training to modify programs as necessary. Establish new training programs as required by software development and customer needs.

Essential Duties and Responsibilities

• Train customers on-site on new or existing systems
• Create training materials for programs and seminars
• Create on-line material for manuals
• Proactively set up conference calls to customize training, set expectations and answer questions regarding installation and training
• Submit recommendations of hardware and software product enhancements
• Document and consult with software test personnel to explain software errors
• Acquire and maintain working knowledge of all products and Beta software
• Support fellow trainers by customizing material for their training sessions
• Provide support to Customer Services during high volume times and holidays
• Other duties, responsibilities and development opportunities as assigned

Education and Training

• Bachelor’s Degree in Meteorology, Graphic Design, Education or related field

Skills, Experience and Abilities

• Teaching and/or training experience; web content production software, video production software or online training experience preferred.
• Curriculum writing experience
• Weather Central product knowledge preferred
• Excellent written and verbal communication skills
• Self-directed and able to work with a team
• Microsoft Office products experience required
• Demonstrated proficiency with Adobe Photoshop, After Effects, Adobe Captivate, and InDesign is preferred
• Excellent planning and organization skills
• Leadership skills and confidence in fast pace environment
• Ability to react and adjust quickly to training needs based on trainee’s ability; patience with a variety of customer needs and ability
• Spanish or other foreign language a plus

Work Environment and Physical Requirements

• Fast paced, deadline based environment
• Able to spend hours in front of a computer
• Core work hours of 8am – 5pm with some after hours and weekend work as needed
• 65-75% Monday – Friday Travel required
• Occasional lifting to install computer systems and monitors

 

What's it like to be part of the Weather Central Team? Here's what Wes thinks. . .
"Weather Central excites me because we're focused on delivering cutting edge, public-consumer facing,world class software on many currently relevant platforms. This is not your typical data-processing or programming role. We are creating visually appealing mobile apps, tablet apps, connected TV apps, and web browser apps that attract over 30 million page views per month! Like a diamond in the rough, gigs like this are hard to find here in the mid-west; working here is fun!"

About Weather Central
Weather Central has redefined broadcast and media communications with industry leading visualization software, proprietary data, interactive web applications and patented technologies. Weather Central solutions are viewed throughout the world, on screens of every size, by anyone accessing weather, news, traffic, and sports information. Take a look at our website at www.wxc.com for more information about the company.

The company enjoys a great casual work environment, offers an excellent compensation and benefits package, and the opportunity to be a part of a highly skilled, motivated, and talented team. We are an equal opportunity employer and value the diversity of all our employees.

To Apply:
Please, email your resume, cover letter, salary expectations to jobs@wxc.com. Please, put code: CSD- 25 in the subject line.

Weather Central, LP
401 Charmany Drive
Madison, Wisconsin 53719

Weather Central LP., founded in 1974 by broadcasters and meteorologists, is the leader in providing professional on-air, online, and print weather systems and forecasting utilizing dynamic weather graphics, precise forecast models and data, and patented technology. More than 500 customers worldwide enjoy the benefits of Weather Central’s attention to detail and insight about serving their total weather graphics needs. Products and services available from Weather Central, and its affiliated companies - MyWeather and WCInteractive - are: :LIVE™ , NBC Weather Plus, and 3D:LIVE™ weather presentation systems, ESP:LIVE™ Exclusive Storm Prediction system, A.D.O.N.I.S. FutureCast® and A.D.O.N.I.S. MicroCast® proprietary forecast models, MetroVision™ forecast visualization tool, WxWarn2™ severe weather crawl system, Personal Microcast and Live Online individualized, online weather information and forecast products, and ScreenWRITER® and SportsWRITER® interactive news and sports presentation systems.  An equal opportunity employer.